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Can't Update Display Name
Being unable to update or change your Display Name is usually attributed to an account not being verified. Being verified is the last part of the registering process and can sometimes get overlooked. To reverify your account, follow these steps:1. From...
Nov 1 2014, 05:43 PM 182 views 0 likes 0 shares 0 comments
Downloading a Video from the Site
At this time, users cannot download full copies of videos that are on RunnerSpace. The majority of the time we only have rights to distribute the video via our site and are not allowed to distribute it in any other way. If you still want to obtain a co...
Nov 1 2014, 04:36 PM 654 views 0 likes 0 shares 0 comments
Reporting Violations or Spam
To report any content that violates the RunnerSpace Terms or Privacy Policy, locate and click on the Report icon above the offending content.

Oct 13 2014, 07:26 PM 269 views 0 likes 0 shares 0 comments
Adding an Event to Our Listing
RunnerSpace was created in part as a solution for event directors of high school meets all the way up to the IAAF Diamond League. We host pages for over 10,000 events and several of them are managed by the event and operate as the official website. Whe...
Oct 1 2014, 07:46 PM 46334 views 0 likes 0 shares 2 comments
Technical Specs
Photos- Supported file types: .jpg .jpeg .png .gif- Size limit: currently no limit - recommended sie of less than 100kb- Diminsion limit: currently no limit - recommended diminsions of less than 2000pxVideos- Supported file types: .mov .mp4 .wmv .avi ....
Oct 1 2014, 07:34 PM 158 views 0 likes 0 shares 0 comments
Can't Log In
Not being able to login to your account is a common issue on the site, but usually occurs when members enter the incorrect "display name" as the user name. The site allows for a "display name" and a "login name" so confusing the two is usually the c...
Oct 1 2014, 07:27 PM 451 views 0 likes 0 shares 0 comments
Adding an Editor
Our Event and Team/Group pages act similarly to Facebook in that one site can have multiple editors. All editors have the same privileges and any editor can add or remove other editors. To become an editor of a site/page, start by submitting a Claim Re...
Oct 1 2014, 06:17 PM 181 views 0 likes 0 shares 0 comments
Video not Processing/Uploading
Here are some suggestions and tips for when your video won't upload to the site. Common issues: - Upload stalls out at 99% or 100% and doesn't ever advance to the Success page- Upload is successful but hasn't processed to be viewable (can take up to an...
Oct 1 2014, 06:05 PM 188 views 0 likes 0 shares 0 comments
Adding Your Team/Company to Our Listing
Our database has pages for every high school, college, pro and club teams as well as every timing company and specialty running store. If you are the coach or administrator for a page you can make a Claim Request to become an editor by clicking on the ...
Oct 1 2014, 05:45 PM 165 views 0 likes 0 shares 0 comments
Promo Scroller Tutorial
At this time the promo scroller is only active for partner and premium sites that we work with directly.  We will update this help article if this changes in the future.  If you are a partner/premium site and need help with this feature pl...
Oct 24 2013, 08:11 PM 835 views 0 likes 2 shares 0 comments