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Tags: #help-section

Downloading a Video from the Site

Nov 1st 2014, 4:36pm | Other
At this time, users cannot download full copies of videos that are on RunnerSpace. The majority of the time we only have rights to distribute the video via our site and are not allowed to distribute it in any other way. If you still want to obtain a co... [Read More]
Seeded by: RunnerSpace.com/Help
8 Featured

Reporting Violations or Spam

Oct 13th 2014, 7:26pm | Other
To report any content that violates the RunnerSpace Terms or Privacy Policy, locate and click on the Report icon above the offending content.


... [Read More]
Seeded by: RunnerSpace.com/Help
1 Featured

Adding an Event to Our Listing

Oct 1st 2014, 7:46pm | Other
RunnerSpace was created in part as a solution for event directors of high school meets all the way up to the IAAF Diamond League. We host pages for over 10,000 events and several of them are managed by the event and operate as the official website. Whe... [Read More]
Seeded by: RunnerSpace.com/Help
2 Featured

Technical Specs

Oct 1st 2014, 7:34pm | Other
Photos- Supported file types: .jpg .jpeg .png .gif- Size limit: currently no limit - recommended size of less than 500kb- Dimension limit: maximum dimensions of 4000px4000pxVideos- Supported file types: .mov .mp4 .wmv .avi .mpg, etc.- Size limit: curre... [Read More]
Seeded by: RunnerSpace.com/Help
1 Featured

Can't Log In

Oct 1st 2014, 7:27pm | Other
Not being able to login to your account is a common issue on the site, but usually occurs when members enter the incorrect "display name" as the user name. The site allows for a "display name" and a "login name" so confusing the two is usually the c... [Read More]
Seeded by: RunnerSpace.com/Help
1 Featured

Adding an Editor

Oct 1st 2014, 6:17pm | Other
Our Event and Team/Group pages act similarly to Facebook in that one site can have multiple editors. All editors have the same privileges and any editor can add or remove other editors. To become an editor of a site/page, start by submitting a Claim Re... [Read More]
Seeded by: RunnerSpace.com/Help
0 Featured

Video not Processing/Uploading

Oct 1st 2014, 6:05pm | Other
Here are some suggestions and tips for when your video won't upload to the site. Common issues: - Upload stalls out at 99% or 100% and doesn't ever advance to the Success page- Upload is successful but hasn't processed to be viewable (can take up to an... [Read More]
Seeded by: RunnerSpace.com/Help
1 Featured

Adding Your Team/Company to Our Listing

Oct 1st 2014, 5:45pm | Other
Our database has pages for every high school, college, pro and club teams as well as every timing company and specialty running store. If you are the coach or administrator for a page you can make a Claim Request to become an editor by clicking on the ... [Read More]
Seeded by: RunnerSpace.com/Help
0 Featured
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